First Checks
- Restart the client and the device before changing account settings
- Confirm install integrity and storage space
- Check whether the issue started after a patch, hotfix, or asset download
Crash-on-launch traffic is high-intent because the player cannot even start. The best version of this page cuts straight to the first checks that remove environment, install, and cache problems before deeper diagnosis.
Do not change too many variables at once. A useful crash fix path isolates install issues, device issues, and account issues instead of mixing all three together.
Use /install-failed/, /update-failed/, /mobile-performance-settings/, and /bugs-errors/ if the crash starts after installation, an update, or a device heat problem.
Current-version page, rewritten for post-launch search intent. Last reviewed: May 8, 2026.
Install Failed · Update Failed · Mobile Performance Settings · Bugs and Errors Hub