Direct answer: Netmarble says the missing Potential Points were distributed during the June 25 maintenance. Affected players only receive Star Fragment x3,000 as apology compensation, distributed through the in-game mailbox after maintenance and claimable until July 9, 2026 14:59 UTC.
Who is eligible?
The notice is limited to Star Guardians affected by the issue where Potential Points were not distributed. That issue was fixed through the June 5 server patch, and the missing points were distributed during the June 25 maintenance.
Reward and deadline
- Reward: Star Fragment x3,000.
- Target: affected Star Guardians only.
- Distribution: sequentially through the in-game mailbox after June 25 maintenance.
- Claim deadline: July 9, 2026 at 14:59 UTC.
What to check first
If you think you were affected, check the mailbox on the account and character that experienced the missing Potential Points issue. The official notice warns that expired compensation cannot be reissued after the claim period ends.
Related pages
Potential Points Guide · Version 1.6 Known Issues · How to Farm Star Fragments · Version 1.6 Update Details
Official source: Notice Regarding Missing Potential Points.